Shipping & Returns
When we receive your online order, you will receive a confirmation email from someone from our team with the order update or a tracking number. Our jewelry is exclusive and handmade. That is why we have a limited stock. The gemstones are also all unique. If we have the product in stock, we can ship it within 1 or 2 working days. If the product is not in stock, we will have to have it made and the delivery time can be 4-8 weeks.
If you have a deadline, you can always contact record with us. We like to think along with you.
National shipments are sent with UPS or Mikropakket. Shipping costs will be calculated at checkout.
Do you live abroad? We will then ship your order with FedEx. Shipping costs depend on the destination.
Have you placed an order in the webshop? You then have a 14-day reflection period and you may return the product free of charge, provided it has not been worn, without stating a reason. Engraved jewelry and custom jewelry cannot be returned. We then inspect the jewel for originality and signs of wear (immediately upon receipt and captured on camera) and will refund your money if everything turns out to be in order.
Gemstones can only be returned if the original seal is not broken.